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Tuesday, September 16 • 2:00pm - 3:00pm
Overhauling The Customer Relationship in Automotive

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Audience Moderator
avatar for Alan Berkson

Alan Berkson

Director of Community Outreach, Freshdesk Inc.
Alan Berkson is Director of Community Outreach for Freshdesk, a SaaS customer support company. He speaks and writes about customer service, customer experience, and trends he sees in technology, marketing and social media.Alan considers himself to be the leading edge of "digital natives" and wrote early on about the impact of pervasive communications on businesses and society. He took a path into technology over journalism early in his career... Read More →

Speakers
avatar for Anne McGraw

Anne McGraw

Senior Manager, Customer Experience, Nissan North America
As the Senior Manager of Customer Experience for Nissan North America, Anne is responsible for driving loyalty and retention through implementing best-in-class technology platforms and practices for both shoppers and vehicle owners. In 2012, she launched the organization's first dedicated social media customer care team and continues to oversee and optimize operations of that industry-leading team, with a focus on social intelligence as a... Read More →
avatar for Lizzy Nephew

Lizzy Nephew

Emerging Technology and Social Media Specialist, Porsche Cars North America
As the Social Media and Emerging Technology Specialist for Porsche Cars North America, Lizzy Nephew leads strategy implementation in the social and mobile space. She develops immersive programs for strengthening relationships with owners, engaging with influencers, and connecting with new prospects. Lizzy is responsible for all national launches and local dealer extensions. During her time at Porsche, she has helped launch the 2012 Porsche 911... Read More →


Tuesday September 16, 2014 2:00pm - 3:00pm
W Atlanta-Midtown 188 14th St NE, Atlanta, GA 30361

Attendees (19)