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Tuesday, September 16 • 2:00pm - 3:00pm
Financial Services and the Social Customer: What’s Next?

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Audience Moderator

Victor Gaxiola

Customer Advocacy Manager, Hearsay Social
Victor Gaxiola is the Customer Advocacy Manager at Hearsay Social. He works closely with customers to drive adoption, retention and the return on investment in Financial Social Media. Victor's background and experience as a former financial advisor and social media consultant facilitate the ability to work closely with Hearsay Social's customer community of social directors, marketers and compliance officers. He is also active in industry... Read More →

avatar for Dan Gingiss

Dan Gingiss

Head of Digital Customer Experience & Social Care, Discover Financial Services
Dan is the head of Digital Customer Experience and Social Care at Discover Card. In this role, he oversees the design and development of the company’s flagship website, Discover.com; leads the company’s social media servicing strategy; and is responsible for the customer experience and Voice of the Customer across web and mobile. | | A passionate proponent of amazing customer experiences and outstanding customer service (and a... Read More →

Gregory Hedges

Managing Director Social Business, Protiviti
My goal each day is to help people to achieve more than they ever dream possible—both personally and professionally.  | | A founding managing director of Protiviti, Greg leads the social business consulting practice and also serves as chief marketing officer for Protiviti in Chicago. We help clients benchmark their current state of social business capability and generate strategies for them especially to engage employees in new ways... Read More →

August Ray

Director - Global Voice of Customer Strategy, Fortune 100 Financial Services Company
Augie is a Customer Experience, digital and social business leader with over 20 years' experience in agencies, research firms & Fortune 200 companies. He ran the B2C side of a mid-sized Midwestern agency, was Forrester's lead analyst in the Bay Area covering social media marketing and managed USAA's social customer care and social business team. His digital experience dates back more than 20 years, when he was a community manager in 1993... Read More →

Tuesday September 16, 2014 2:00pm - 3:00pm
W Atlanta-Midtown 188 14th St NE, Atlanta, GA 30361

Attendees (22)